Refund and Returns Policy

I have received my order, but a few items are damaged. How can this to be addressed?

We apologize for this. We take the utmost care in ensuring that your products reach you in great condition. But, in the unfortunate event that you do find products are damaged we offer a “No Questions Asked” return policy.

On Delivery:

• The delivery boy will raise the issue with our customer support / admin so that the refund will immediately reflect in your My Wallet as equivalent points that can be used against future purchases at Urdhva.org [in the case of prepaid order].
• For Pay-On-Delivery order, that item will be removed from your invoice and you can pay for the remaining items.

After Delivery:

• You can reach out to our Customer Care on info.urdhva@gmail.com or on +91 93802 78274 and we will resolve this issue at the earliest.
• You will need to raise a pickup request for the damaged product

Note: The return time for products is 24 hours.

Customer Support: Call Us +91 98442 93939 or Email: info.urdhva@gmail.com